As the COVID-19 Coronavirus pandemic progresses, we wanted to let you know that Genworth Mortgage Insurance is fully prepared and plans to provide uninterrupted service at the exceptional level that you have come to expect from Genworth. We recognize that this is all happening during a time of record low interest rates and significant increases in loan volume—and we remain ready and committed to helping you serve your clients throughout this unprecedented situation.
For many years, Genworth MI has utilized a decentralized team of underwriters and other key functions to consistently deliver our industry leading turn times and service levels. This model is especially helpful in our current situation, and we stand ready to serve you during this high-volume period. As always, your Genworth sales representative is available to assist with your day-to-day needs via email, phone or in-person—whichever aligns best with your needs and with any policies you may have in place regarding in-person visits during this time.If you or your vendor management team have interest in further understanding Genworth’s comprehensive COVID-19 response leveraging our established business continuity plans, please contact your Genworth sales representative or email firstname.lastname@example.org.
We have taken some actions over the past few days to protect the health and safety of our colleagues, families, clients, and communities in the wake of this unprecedented event, including significantly reducing travel and instituting work-from-home status for all home office employees for the foreseeable future. As the pandemic evolves, we are regularly assessing the needs of our colleagues and customers and may take additional actions to keep everyone safe. Through it all, though, please know that we are fully focused on helping you help more people achieve the dream of homeownership. We will continue to provide you with timely and transparent communication regarding any business impacts due to the COVID-19 pandemic.
Thank you for choosing Genworth MI.