Training Team Bio
As Genworth’s Director of Customer Education, MaryKay leads the development of our customer education curriculum. With 28 years of experience at GE/Genworth, she has also served as an E-Business Development Manager, Director of Customer Education and Organizational Effectiveness, and as a Service Center Manager. Prior to Genworth, she held Loan Officer positions at various mortgage companies in the Mid-Atlantic states. MaryKay’s extensive and varied experience make her a nationally sought-after instructor and round table participant for topics as far reaching as Purchase Transaction Best Practices to HMDA.
MaryKay is a graduate of the National School of Banking and received an MBA from Fairfield University,. She has held Series 7 and Series 63 (Uniform Securities Agent License). She has been a function Black Belt in Six Sigma Quality and is a Certified Trainer in DiSC Behavioral Profiling
Chairman of the Mortgage Bankers Association of New Jersey Women's Committee (2019)
Mortgage Professional America Elite Women Award in 2017 and 2018
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"I wanted to tell you how delighted I was after attending the Self-Employed Borrower training in Rancho Bernardo yesterday. MaryKay did a GREAT job, held everyone's interest, and delivered the usually boring subject of "tax analysis" in a very upbeat, positive and enjoyable fashion. Kudos to MaryKay and Genworth, we appreciate your support on a job well done! "